IT Frequently Asked Questions (FAQ)
If you are wondering exactly how an IT company can help run your business and secure or prevent bad actors from accessing your data, here are some of our thoughts. This is a list of the most frequent questions we get in our line of work. Contact us and we will happily answer more questions and get you on the right track.
Do you have customer service?
Of course! We provide our clients with a custom ticketing system to submit issues. These tickets notify us, allowing us to assign to the next available technician. When submitting a ticket, the User is able to alert us to the level of priority.
What proactive measures have you implemented to protect our systems and data?
We have ransomware services and cybersecurity services to protect your data from unwanted intrusion. We also have disaster and back-up recovery services.
What data backup and recovery solutions are in place?
These solutions generally fall into several categories.
Cloud backup involves sending data over the internet to a remote data center. It is widely used due to its scalability and offsite protection. Popular services like AWS Backup, Microsoft Azure Backup, and Google Cloud Backup allow companies to automate backups and access them from anywhere, which is especially helpful for disaster recovery.
On-premises backup refers to storing data locally using physical devices like network-attached storage (NAS), storage area networks (SAN), or dedicated backup servers. Solutions such as Veeam Backup & Replication and Acronis Cyber Protect are often used to achieve fast backup and restore times, with full control over the storage environment.
What does an IT company do?
An IT (Information Technology) company provides services, products, or solutions related to computer systems, software, networks, and data. Its core function is to help individuals, businesses, or governments use technology effectively to meet their goals.
Does an IT company help with creating websites?
No, we focus more on data security and running the company through the flow of critical hardware and software. You need an SEO or a web development company to help with creating websites.
Do you provide protection against ransomware and hackers?
Of course! I.T. is no longer just about keeping systems running. We have to provide protection for our clients. We love to give presentations to your team to help keep your business safe.
Is moving to the cloud right for us as a company?
I’ll give you a definite “maybe”! Seriously, people have the stomach for the offloading of their network to the cloud. We need to learn about your needs first. The benefits of moving to the cloud are:
- Cost efficiency
- Scalability
- Remote access and collaboration
- Disaster Recovery and Backup
Have we outgrown our current system and need a new one?
We get asked that a lot. We’re more than just an IT support company. We are a Virtual CIO for some of our clients. That comes from years running I.T. for multi-national corporations to smaller companies with a few employees. We know first hand what it takes to grow your tech to the next level.